I’m writing this email to you to express to you my level of gratitude towards the services I received at your salon. I previously had a terrible experience with pedicures in the past but I badly needed one done, so all weekend I was searching online for the right one to go to. I came across your salon on google and read the reviews and I was pleased with it so I rang up to enquire about the pedicures. A lady called Natalie very kindly and politely told me all the services available and the appointments that were free to come too.
I came down to The Salon for 2pm and was told I can come back in an hour and have one done! This was Great because I had not booked any appointment because I wasn’t to sure if I could make it on that Monday. This was my first great experience with The Salon! Very speedy and flexible service for a walk in! When I did come back I wasn’t waiting around long before Katie came and pleasantly took me through. Katie’s friendliness and mannerisms were substantial. Through out the whole time I was asked if I wanted tea or coffee, she made sure I had the right amount of magazines. She was very gentle but yet firm and focused on what she was doing. Katie made me feel at ease throughout the whole process. I can not express it enough the level of my satisfaction with Katie as a beautician. As I was waiting for my nail polish to dry, several staff walked by smiling and acknowledged me, I felt very welcomed!
Thank you so much for being so professional and making my pedicure experience such a delight. I will be coming back again. Thank you so much again.